Cancellation & Refund Policy
Last updated: September 2026
We want managing your KIVO subscription to be simple and transparent. This policy explains how cancellations, renewals and refunds work for KIVO paid subscriptions.
1. Monthly subscriptions
KIVO Pro and KIVO Elite are monthly subscription services unless clearly stated otherwise when you sign up.Your subscription will automatically renew each month using your selected payment method until you choose to cancel.The price of your subscription and your billing frequency will be clearly displayed before you complete your purchase.
2. Cancelling your subscription
You can cancel your KIVO subscription at any time.There is no cancellation fee and you do not need to provide a reason for cancelling.Once cancelled, your subscription will not renew at your next scheduled billing date.You will normally continue to have access to your KIVO plan and the services included within your subscription until the end of the billing period you have already paid for.You can cancel using the subscription management options made available to you or by contacting us at [CONTACT EMAIL].We recommend cancelling before your next scheduled billing date if you do not want your subscription to renew.
3. Your free week
KIVO may offer new athletes an initial free week before they decide whether to purchase a paid subscription.Unless clearly stated otherwise before you begin, the KIVO free week does not automatically convert into a paid subscription and no payment will be taken simply because your free week has ended.At the end of your free week, you may be invited to choose a paid KIVO subscription if you would like to continue.There is no obligation to purchase a paid subscription after completing your free week.
4. Cooling-off and consumer rights
When purchasing services online, UK consumers may have statutory cancellation rights, including a cooling-off period in certain circumstances.Nothing in this policy limits or removes any cancellation, refund or other consumer rights that you have under applicable UK law.Where you ask KIVO to begin providing personalised services during a statutory cooling-off period, this may affect the amount you are entitled to receive as a refund if you subsequently cancel.Any applicable statutory rights will take priority over the general refund policy set out below.
5. Refunds
Outside any statutory right to a refund, subscription payments are generally non-refundable once a paid billing period has begun and KIVO has started providing the service for that period.Because KIVO provides personalised training plans and ongoing coaching support, work may begin shortly after your subscription payment is received.If you cancel part-way through a monthly billing period, your cancellation will normally take effect for future renewals rather than generating a refund for the remaining days of the current month.This does not affect any statutory rights you may have.
6. Accidental renewals
If you intended to cancel but your subscription renewed accidentally, please contact us as soon as possible at [CONTACT EMAIL].We will review accidental renewal requests reasonably and individually, taking into account whether services have already been provided for the new billing period.Nothing in this section affects any statutory right you may have to cancel or receive a refund.
7. Problems with the KIVO service
If you believe you have been charged incorrectly, have experienced a significant problem with the KIVO service or believe you have not received the service you purchased, please contact us.We will investigate the issue and, where appropriate, may offer a refund, partial refund, account credit or another reasonable resolution.Your statutory consumer rights are not affected.
8. Failed payments
If a subscription payment fails, we may attempt to take payment again through our payment provider.We may contact you to ask you to update your payment details.Access to paid KIVO services may be paused or stopped if payment remains outstanding.We will not charge a cancellation fee simply because you decide not to continue your subscription.
9. Changes to subscription pricing
We may change the price of KIVO subscriptions from time to time.If a price change affects an existing subscription, we will provide reasonable notice before the new price applies.If you do not wish to continue at the new price, you can cancel your subscription before the new price takes effect.
10. How refunds are paid
Where a refund is due, it will normally be returned using the original payment method wherever possible.The time taken for the money to appear in your account may depend on your bank or payment provider.
11. Contact us
If you would like to cancel your subscription, request a refund or ask a question about a payment, please contact:KIVO[LEGAL NAME / COMPANY NAME][CONTACT EMAIL]
We will aim to resolve subscription and payment queries as quickly as reasonably possible.
